Terms & Conditions

The following terms and conditions and the Privacy Policy apply to all orders placed by any customer (hereinafter referred to as ”you”) with AARKE AB, (hereinafter referred to as “AARKE”), via AARKE’s website or mobile website (jointly referred to as the “Website”). By placing an order you agree to be bound by these Terms for Purchase and the Privacy Policy.

You may only place orders if you are able to form legally binding contracts, i.e. if you are 18 years or older and not hindered by any appointment of a guardian for you. 

Please note that the Website is intended for sales to consumers only. When you order a product on the Website, you represent and warrant that you are ordering the product for personal and not commercial purposes and that you do not intend to resell the product for commercial purposes.

AARKE reserves the right to revise or amend these Terms for Purchase at any time without prior notice. The Terms for Purchase that will apply to your order will be those on the Website at the time you place your order.

If any part of these Terms for Purchase are disallowed or found to be ineffective by any court or regulator, the remaining terms and conditions shall continue to apply.

AARKE cannot guarantee that the content of the Website is free from errors or that the information is up to date. AARKE may at any time amend the content of the Website and reserves the right to cancel an order prior to dispatch if the information provided, including the price for a product, is incorrect. Upon cancellation of an order AARKE will notify you by email.

The presentation of a product at the Website does not imply or warrant that such product is available at all times. AARKE reserves the right to discontinue any product at any time.

AARKE makes all reasonable efforts to accurately display the products, including their colors. However, the actual color you see will depend on your system configuration and AARKE cannot guarantee that your computer will accurately display such colors.

Please note that products available for purchase from the Website are intended for non-commercial use only.

When you place an order through the Website you will receive an order confirmation through e-mail.

For AARKE to be able to deliver any order you must state your contact details and a correct delivery address, meaning an address where delivery can be made during ordinary business hours Monday through Friday. Please note that deliveries cannot be made to P.O. boxes since delivery might require a signature upon receipt.

Once an order has been placed you may not change the delivery address.

AARKE may be unable to deliver to certain countries or regions, in which case you will be informed thereof either when placing an order or thereafter.

Once your order is ready to be shipped you will receive the shipping information through an e-mail. If your order does not arrive by the scheduled date, please contact the courier’s customer support and state the tracking number set out in your order confirmation. If you have not received any tracking number, or if the tracking number is incorrect, please contact AARKE via email support@aarke.com.

Though AARKE aim to deliver the products within five working days following the order confirmation, delivery may take longer time. If the delivery time exceeds 20 working days you may cancel your order.

If, for any reason, AARKE is unable to fulfill your order, you will be informed thereof at the earliest opportunity. If AARKE have already received payment for such order, AARKE will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a representative of AARKE’s will contact you to settle the refund.

For all orders to be shipped to a delivery address within the EU, AARKE will also collect VAT, meaning that VAT (value added tax) must be paid together with all prices for products and expenses payable pursuant to an order. For such orders, prices quoted on this Website are inclusive of VAT.

Please note that if an order is to be shipped to a delivery address outside the EU, such order may be subject to import charges, duties and taxes, including VAT, that you are responsible for paying. Please note that such import charges, duties and taxes, including VAT, are not included in AARKE’s prices quoted on this Website and that AARKE is not responsible for and does not collect such charges, duties and taxes and has no information about the amount of the same since they differ from country to country. AARKE advises you to contact the local customs office for further information before placing and order. Please also note that if you do not pay such charges, duties and taxes you will most likely not receive the ordered products, without any liability for AARKE to reimburse you for such order.

In case the order may not be fulfilled due to any reason related to, such as incorrect delivery address, the courier not being able to reach you, or non-payment of the charges, duties and taxes (if applicable) AARKE reserves the right to keep the full amount of the order if the order is not returned to AARKE, and, upon return of an order, an administrative fee: for orders within EU – EUR fifty (€ 50), and outside of EU – USD eighty ($ 80). The administrative fee will however not exceed the total amount already paid by you in relation to the order and any exceeding amount will be refunded to you.

The cost for each delivery method is clearly indicated during the check-out process. If AARKE is unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Please read our Terms and Conditions for Pre-order.

You can pay for your product(s) in the ways set out on the Website at the time of your purchase. Please note that the terms for each payment method and also the privacy policy for such payment method provider might differ from provider to provider.

Right of withdrawal

You have the right to withdraw from a purchase, in accordance with what is set out below, within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you receive the ordered product. In case an order for multiple products are delivered separately, the withdrawal period will expire after 30 days from the day on which you receive the last product.

To exercise the right of withdrawal, you must inform AARKE via email or regular mail of your decision to withdraw from a purchase by an unequivocal statement. You may use the model withdrawal form set out below. For AARKE’s contact details please see below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal to AARKE before the withdrawal period has expired. 

For orders with a total order value of not less than EUR fifty (€ 50) that are ordered to a delivery address within the EU, AARKE offers free returns upon withdrawal. To withdraw from a purchase by using your right of free return you are to use the pre-printed return label included with the original delivery and ship the return within 30 days from the day on which you receive the ordered product. In case such pre-printed return label is not included within you package or if you otherwise have lost it you are welcome to contact AARKE to receive a new. In case of such free returns you are to follow the information provided with such return label.

Please note that AARKE will not accept a withdrawal, or other kind of return regarding purchases for the supply of sealed goods, e.g. syrups and essences, which, either are without seal or with broken seal upon return or otherwise not suitable for return due to health protection or health reasons.

……………..

Model withdrawal form (complete and return this form only if you wish to withdraw from a purchase):

If by post:

AARKE AB
Östgötagatan 100
116 64 Stockholm
Sweden

If by e-mail: support@aarke.com

Notice of withdrawal

I hereby give notice that I withdraw from my contract of sale of the following product(s) [please insert], [please also include order number for easier handling]. Ordered on [please insert](*)/received on [please insert] (*).

Name: [please insert],
Address: [please insert],
Signature: [please insert] (if the form is notified in physical form),
Date: [please insert]

……………..

Effects of withdrawal

Upon withdrawal you shall send back the products to AARKE, together with its original packing, inserts, accessories, etc.

Where you have exercised the right of withdrawal via email or regular mail, the return is to be shipped to the address provided to you by AARKE’s customer service without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal to AARKE. The deadline is met if you send back the products before the period set out above has expired. All products sent by you to AARKE are at your risk and you will have to bear the cost of returning the products.

For withdrawals where AARKE provides free returns via a pre-printed return label, please see above the requirements for such free returns, the return is to be shipped within 30 days from the day on which you receive the ordered product. All products sent by you to AARKE are at your risk.

In case a product subject to a withdrawal is not returned to AARKE in due time as specified within these Terms for Purchase, AARKE reserves the right to decline the withdrawal.

With the exception of (i) any supplementary cost resulting from your choice of a type of delivery other than the standard delivery offered by AARKE, for example costs for express delivery, and (ii) any diminished value of the product(s) subject of withdrawal resulting from the handling of the same other than what is necessary to establish the nature, characteristics and functioning of the product(s), for example if a product is damaged or dirty, AARKE will reimburse to you the payment received from you for the purchase of the product without undue delay and in any event no later than 30 days from the day on which AARKE has received the return. AARKE will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

If, upon your receipt, the product or its packing is damaged, or if the product otherwise is or becomes defective you are kindly asked to contact AARKE as soon as possible – via the e-mail support@aarke.com. Please include in such notice information about the damage or defect, including photos.

After receipt of such notice, AARKE may request you to return the damaged or defective product whereby AARKE will help you arrange the return shipment. Upon such request you shall return to AARKE the damaged or defective product together with the courier’s packing, the product’s original packing, inserts, accessories, etc. to an address provided to you, without undue delay. Please note that AARKE is not able to refund or compensate you for any costs you incur by arranging your own return of the product.

As concerns defective products, AARKE abides by all statutory guarantee regulations. AARKE will, for any product deemed defective, at AARKES sole discretion offer either a replacement product, repair of the defective product or provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

Nothing in these terms and conditions shall exclude or limit AARKE's liability with regard to any matter for which it would be unlawful for AARKE to limit or exclude its liability.

In case of AARKE being in breach of these terms and conditions, AARKE’s liability is limited to losses that are a reasonably foreseeable consequence of such breach. AARKE is never responsible for indirect or consequential losses or damages that are a side effect of the main loss or damage, for example loss of profits or loss of opportunity. AARKE is furthermore not responsible for any losses that are due to an event that is beyond AARKE’s reasonable control, including but not limited to fire, flood, storm, riot, civil disturbance, pandemics, war, nuclear accident and terrorist activity.

AARKE’s maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.

Please note that the availability of third-party products and any product’s compatibility with the same as set out in each relevant product description, is subject to the respective third-party’s supply of such products, which may be terminated or where such third-party may make changes to such third-party products, resulting in the product not being compatible with such third-party product. Such un-availabilities or changes are without any liabilities for AARKE.

AARKE reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments that have arisen in connection with the delivery of products.

These Terms for Purchase are governed by Swedish law and any dispute shall be settled in a Swedish public court. However, if you are a consumer residing in an EU country you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

Furthermore, if you are a consumer residing in an EU country and you and AARKE are not able to settle a complaint you have related to a product that you have purchased from AARKE’s Website, you may submit your complaint to EU’s online dispute resolution platform (the “ODR platform”). Please note however that AARKE is not obliged to participate in the process for online resolution within the framework of the ODR platform.

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform you and AARKE may find a dispute resolution body and then go through the process of finding a solution to your complaint. The ODR platform is available here: ec.europa.eu/consumers/odr/

AARKE AB
Östgötagatan 100
116 64 Stockholm
Sweden

Represented in the UK by: IQS Ltd
Enterprise House, Wrest Park
Silsoe, Bedfordshire
MK45 4HR

Company reg. no: 556862-9991
Company VAT no: SE556862999101
Board of directors: Carl Ljungh

AARKE customer support: 
Email: support@aarke.com