How does the subscription work?

1. Select your preferred refill granules type. 2. Subsequent refill granule deliveries will happen automatically and will be charged to your provided payment method. 3. Skip, pause or cancel the subscription at any time simply by logging in to your Aarke account.

How does the subscription payment work?

The payment for your recurring subscription will be withdrawn from the registered payment method when the new order is processed and shipped from our warehouse. This is based on the frequency chosen when you registered your subscription.

How do I skip a shipment, pause or cancel of my subscription?

Log in to your account and go to "Manage Subscription." There, you will find options to skip a shipment, reschedule, pause, or cancel your subscription. Make sure you make any changes at least 72 hours before your next scheduled shipment to avoid processing delays.

If I move to a new address, how do I update this in my account?

Your package will be delivered to the registered address you provided when you placed your order. You can change the address in your account at any time. This change needs to be done at least 72 hours before your next shipment to ensure it is updated in time. Note that this will update the address for all your active subscriptions. If you encounter any issues, our support team is ready to assist you.

How do I update my credit card information?

To update your payment details, please contact our support team — they’ll provide you with a secure link to make the change safely. Make sure your new credit card information is saved before the next billing cycle to avoid any disruptions.

My reccurring payment was declined, what do I do?

Please log in to your account and update your payment information if needed. If the issue persists, please contact our support team for help with payment issues. Additionally, check with your bank or credit card provider to ensure there are no issues with your account.

Are there any hidden fees to the subscription?

No, there are no hidden fees with our subscription service. Additionally, all subscription orders qualify for free shipping. You can enjoy transparent pricing and shipping benefits with every subscription order you place.

Can I have a subscription of both Pure and Enriched filters?

Yes, you can subscribe to both Pure filter granules and Enriched filter granules. Our subscription service allows you to customize your orders to include multiple filter types according to your preferences.

Filter Subscription

Never run out of clean water. The Aarke Filter Subscription is the easy way to make sure that there are always filter refill granules for your Purifier. Receive new filter granules every 2 months straight to your door and benefit from free shipping.

To make the water softer

Pure Filter Subscription

To mineralize the water

Enriched Filter Subscription

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Filter Subscription

FAQ

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