Can I change or cancel my order?

We're currently working through a high volume of orders and may not be able to change or cancel your order prior to shipment.

I can't find my country in the list of locations you ship to--how can I buy Aarke products?

Unfortunately, we don't ship to your country at this time.

Is the VAT included in the cost of my purchase?

For customers shopping within the EU, the prices displayed on our website already include VAT. Customers shopping outside the EU may be subject to import charges, duties and taxes, including VAT, which are not included in the prices on our website. We recommend reading our Terms & Conditions for more details before making a purchase.

When will my order be shipped?

Once you place an order, processing usually takes 1-2 business days.Then our carriers take it from there! You’ll get a shipping notification with a tracking number as soon as your order is on its way.

Am I responsible for customs fees and duties?

If you order to a delivery address outside the EU, your order may be subject to import charges, duties and taxes that you as a customer are responsible for paying. For more information please contact you local customs office before placing an order.If you are based in the UK, your customs fee is paid for by Aarke and included in the price of shipping. We are working to make Aarke available customs-free in all countries in the future!

My tracking doesn’t seem to be working.

Sorry about that! In some cases, the carrier will take 1-2 business days to register the shipment status for your order. If your tracking number still isn’t updating or working at all, please reach out to us with your order number.

How do I place a return if I am based in the EU?

We’re sorry to hear you didn’t love your Aarke product. Returns must be shipped within 30 days from the date you received your purchase. If you are based in the European Union, please use the free return label provided in the packaging. To return your purchase: 1. Please make sure that the product you want to return is in the same condition and packaging as you have received it. 2. Take the return label and the return form out of the shipping box. 3. Pack the product box inside the shipping box the same way it has arrived to you. 4. Fill in the return form and place it inside the box. Make sure to seal the shipping box safely with tape. 5. Stick on the return label on top of existing shipping label and drops off at a service point of the carrier indicated on the return label. Please note, that we will not be able to refund you for consumable products with a broken seal. We will also not be able to issue a full refund for any products with visible signs of use. Please see our Terms of Withdrawal for more information.

How do I place a return if I am based outside the EU?

We’re sorry to hear you didn’t love your Aarke product. Please reach out to us with your order number and the products you would like to return, and we’ll take it from there.

Help! I can’t find my return slip.

If you are based in the EU and your shipping box didn’t have a return slip inside please reach out to us and we’ll help you with your return. If you are based outside the EU, don’t worry, our packages outside the EU don’t have return slips. Reach out to us and we’ll help you with your return.

What’s your return policy?

We offer free, risk-free returns for all orders. All returns must be shipped back within 30 days of receiving your order. The product(s) must be in its original packaging - and still in the same new condition as when the product(s) was received. Please see our Terms of Withdrawal for more information.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What do I do if I receive the wrong product?

Sorry about that! If you received something different from what you ordered, please contact us and we’ll be sure to get you the correct product.

Payments, Delivery & Returns

FAQ

General Shipping Information

Once your order has been shipped, you will receive a shipment confirmation email from Aarke with a link to track your order. Please also check your Spam folder and contact us if you have not received the order within 6-10 days.

Shipping Costs and Delivery Times

Sweden

Shipping Method: DHL (Tracked, 1-2 Days)
Cost of Shipping: SEK 79 (Free for purchases above SEK 500)
Returns: Free

Denmark

Shipping Method: UPS (Tracked, 2-5 Days)
Cost of Shipping: DKK 59 (Free for purchases above DKK 350)
Returns: Free

Norway

Shipping Method: UPS (Tracked, 2-5 Days)
Cost of Shipping: NOK 99 (Free for purchases above NOK 500)
Returns: Free

Germany, Austria

Shipping Method: UPS (Tracked, 2-5 Days)
Cost of Shipping: EUR 9.90 (Free for purchases above EUR 50)
Returns: Free

United Kingdom

Shipping Method: UPS (Tracked, 2-5 Days)
Cost of Shipping: GPB 9.90 (Free for purchases above GPB 50)
Returns: Free

Switzerland

Shipping Method: UPS (Tracked, 2-7 Days)
Cost of Shipping: EUR 20
Returns: EUR 10

Åland Islands, Andorra, Bulgaria, Croatia, Czechia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, San Marino, Slovakia, Slovenia, Spain

Shipping Method: UPS (Tracked, 2-5 Days)
Cost of Shipping: EUR 9.90 (Free for purchases above EUR 60)
Returns: Free

Iceland

Shipping Method: UPS (Tracked, 2-5 Days)
Cost of Shipping: EUR 15 (Free for purchases above EUR 60)
Returns: Free

Albania, North Macedonia

Shipping Method: UPS (Tracked, 2-7 Days)
Cost of Shipping: EUR 20
Returns: EUR 10

Bosnia and Herzegovina, Hong Kong, Portugal, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates

Shipping Method: UPS (Tracked, 2-7 Days)
Cost of Shipping: EUR 30
Returns: EUR 15

United States & Canada

Please visit our official US & Canada website to view shipping options.

Australia & New Zealand

Please visit our official Australia & New Zealand website to view shipping options.

Japan

Please visit our official retailer in Japan to shop Aarke products with local shipping options.

People's Republic of China

Please visit our official store on Tmall or JD to get local shipping options.

All Other Countries*

Shipping Method: UPS (Tracked, 7-14 Days)
Cost of Shipping: EUR 40
Returns: EUR 20

Please note that due to pandemic restrictions and high demand it can take up to 5 business days for orders to be shipped.

*Unfortunately we don't ship these countries at this time: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antartica, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belarus, Benin, Bermuda, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin, Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean, Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Côte d'Ivoire, Curaçao, Djibouti, Dominica, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faeroe Islands, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Heard and McDonald Islands, Iran, Iraq, Japan, Kenya, Kiribati, Kosovo, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Palestinian Terrotories, Papua New Guinea, People's Republic of China, Pitcarin Islands, Réunion, Russia, Rwanda, Saint Pierre and Miquelon, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia and South Sandwich Island, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Syria, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, Tuvalu, Ukraine, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe.

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